Customer Services Officer
At Singapore Airlines we aim to set standards in every aspect of our airline – and nowhere more so than at the airport. So isn’t it time you joined us?
In the role of Customer Services Officer you will ensure that SIA’s high standards of Customer Service are met in respect of all arriving and departing passengers as well as supervising the actions of our ground handlers. Perform all aspects of airport operation duties out of London Heathrow including baggage, ramp, lounge, catering, general clerical and administrative duties.
The post is on a shift work basis including weekends and bank holidays.
A flexible attitude is essential to suit operational requirements as duties will include the requirement to handle off-schedule operations as well as provide additional coverage when required.
The ideal candidate must be articulate and have a passion for customer service. Applicants should possess some knowledge of fares/ticketing and airport procedures, including baggage and reservations/check-in system. Above all, a helpful and pleasant personality, the ability to work both independently and as part of a team, communicate effectively, resourcefulness, reliability, ability to learn and adapt quickly and the capacity to handle all types of situations, often under stress, are essential.
You must have the unrestricted right to work and live in the UK and the ability to obtain and retain an airside pass.
If you are interested in applying for this role, then please forward your CV and quote reference number 281.
Only successful candidates will be contacted.
Job Types: Full-time, Permanent
Pay: £24,000.00-£27,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- Life insurance
Ability to commute/relocate:
- Middlesex, TW6 1EW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 31/07/2025
Reference ID: Ref: 281
