Who we are:
Founded in 1982, WPO is the largest independent provider of wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Customer Service/Triage Specialist
Remote/Hybrid/Onsite: Hybrid - office in Ealing, London. 3 days from office and 2 from home.
What you will do:
Workplace Options have an exciting opportunity for a Customer Service/Triage Specialist to join our Information team in our Ealing, London office. Our Customer Service/Triage Specialists provide personal and family assistance to members and their families.
Responsibilities:
Required Skills:
To excel in this role, you will need the following skills:
What we offer:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Founded in 1982, WPO is the largest independent provider of wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Customer Service/Triage Specialist
Remote/Hybrid/Onsite: Hybrid - office in Ealing, London. 3 days from office and 2 from home.
What you will do:
Workplace Options have an exciting opportunity for a Customer Service/Triage Specialist to join our Information team in our Ealing, London office. Our Customer Service/Triage Specialists provide personal and family assistance to members and their families.
Responsibilities:
- Triaging client calls to the appropriate department: Counselling, Wellness, Financial and Legal.
- Researching and referring clients to various resources in the community depending on the client’s situation.
- Cases may involve research on Education-College/Financial Aid, Tutoring Services, Public/Private Schools.
- Cases may require locating resources regarding Family Services-Adoption, Parenting Classes, Birthing Classes, Support Groups.
- Support provided may be related to Relocation Services-Apartments, Estate Agents, Subsidised Housing, Moving companies.
- Calls may be answered with regards to Social Services-Rental Assistance, Utility Assistance, Child Care Subsidy, Housing Subsidy and Financial planning.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Required Skills:
To excel in this role, you will need the following skills:
- Strong written and spoken communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building and interpersonal communication skills
What we offer:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
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