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Customer Service Supervisor - Distribution

STARK Group
£22,880 - £28,040 a year
Surrey, England
Full time
2 weeks ago

Are you based in the Walton-on-Thames area? Do you have Yard/Warehouse supervisory experience? Do you have a passion for working with people and enjoy a fast paced and varied role?

Jewson a leading building materials distributor in Northern Europe, is on the hunt for a Yard Supervisor to join the team in our Walton-on-Thames branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7.30am–5.00pm Monday to Friday and every other Saturday morning 8am-12pm

Location: Jewson, 2 Terrace Rd, Walton-on-Thames KT12 2ST

Key Responsibilities

  • Welcome customers to the branch and take an active interest in their projects, lead by example to ensure you and your team provide great customer service

  • Get to know our product lines so you can offer help and advice

  • Supervise all operational aspects of the yard, ensuring your yard team of 8 are briefed for the day, including delivery drivers, and that all health and safety measures are in place and your team are compliant

  • Help to process and prepare customer orders - load and unload customer and supplier vehicles using a forklift truck to minimise manual handling (training will be provided)

  • Work as a direct support the management team and act as a keyholder when required

  • Check incoming deliveries and report missing or damaged products

  • Maintain stock levels in both the warehouse and yard areas, carrying out regular stock counts

  • Keep the branch looking clean and tidy and make Health & Safety a priority

  • Work with colleagues to suggest opportunities for improvement

What’s in it for you?

  • Competitive salary and discretionary bonus

  • A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

  • Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

  • Generous employee discounts

  • Access to discounts with hundreds of your favourite high street and online retailers

  • Retirement savings plan

  • Life assurance

  • Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Required Skills and Experience

  • Previous industry experience preferred but not essential

  • A positive team player who is a strong and inclusive leader

  • A genuine enthusiasm for dealing with customers, and a ‘customer 1st’ attitude

  • Confident working both indoors and outdoors, with a strong focus on H&S

  • Comfortable in a role involving extensive manual handling of bulky items

About us

At Jewson , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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