Overview
To ensure all customer satisfaction is achieved. Effectively bridging the gap between the Sales Team, internal & external Customers, Finance, Logistics and related Departments within the Company to ensure the smooth completion of an end-to-end process. Fast-paced environment where the delivery of excellence in service is of paramount importance. Core part of a global brand UK, impressive growth plans.
Key Responsibilities:
- Cross-selling or up-selling our Products as & when necessary
- Proactively follow up with Customers in conjunction with key account managers
- Work closely with the sales team to assist with their Customer’s sales objectives
- Work effectively with all departments within the company to ensure customer requirements are met
- Customer service plays a key part of the day-to-day role which is in integral part of the business
- Respond to complaints from customers and give after-sales support when required
- Assist in managing non-financial data in electronic form and present reports as & when requested
- Regularly update customer database
Deputization for Role Holder = Regional Manager – Sales & Customer Service
- Competencies & Qualifications:
- GCSE grade C or above or international equivalent
- Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred, but not essential.
- Confident in liaising with internal and external customers.
- Familiarity in similar roles with CRM systems and practices
- Excellent communication and presentation skills.
- Strong telephone manners and listening skills
- Ability to multi-task, prioritise, and manage time effectively
- Ability to think independently, assumes accountability.
- Proven customer support experience or experience as a Customer service representative
- Resilient – ability to deal with pressurised situations and demanding customers
- a highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount important.
This is an opportunity to be a core part of a global brand, with impressive growth plans, resulting in career and personal development opportunities.
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:
- Free parking
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
