Customer Service Advisor/Administrator
Location: Worcester, WR4 9FA
About Us:
Lapwing UK is a progressive Construction Supplies Company with a robust track record. We stock a complete range of Site Tools and Equipment, ensuring guaranteed next-day delivery across the UK. As we continue to grow, we are looking to expand our talented team.
Job Description:
We are seeking an experienced Customer Service Advisor/Administrator to join our excellent team. This role is crucial to maintaining the smooth operation of our Customer Service Department. Your duties will include:
· Communication: handling incoming calls and managing sales email inbox.
· Order Management: processing sales orders, issuing order confirmations, and handling quotations.
· Customer Support: addressing delivery queries, resolving complaints, and managing returns and collections.
· Documentation: updating customer price lists, processing proof of delivery requests, and filing paperwork.
Key Responsibilities:
· Enhance and develop current processes to deliver exceptional service.
· Thrive in a fast-paced environment with a keen eye for detail.
Why Join Us?
· Work-life balance: fixed hours (08:30 – 17:00, Monday to Friday) with no weekend or evenings.
· Employee benefits:
o Competitive salary
o 33 days holiday including bank holidays (5 days mandatory during Christmas shutdown)
o Free lunch provided daily (order in the morning, delivered by Tesco in the afternoon)
o Pension scheme
o Free parking
o Be part of a growing and innovative company.
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
