Company Overview
Express and Global Ltd is a leader in flexible worldwide logistics services, dedicated to providing exceptional solutions in a dynamic working environment. We pride ourselves on our commitment to employee development and satisfaction, offering comprehensive training and benefits.
Summary
We are seeking a Customer Service Representative to join our team at Express and Global Ltd. This role is essential in ensuring customer satisfaction and supporting our logistics operations. You will be the first point of contact for our clients, helping them navigate their needs efficiently.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Communicate effectively with clients to understand their logistics needs.
- Assist in upselling services to enhance customer experience and company revenue.
- Manage time efficiently to handle multiple customer requests simultaneously.
- Maintain organized records of customer interactions and transactions.
- Collaborate with team members to improve service delivery processes.
Requirements
- Strong communication skills, both verbal and written, in English; additional languages are a plus.
- Excellent time management skills to prioritize tasks in a fast-paced environment.
- Organizational skills to maintain accurate records and manage customer information.
- Pleasant and professional telephone manner
- Confident with computers and office software
If you are passionate about delivering outstanding customer service and want to be part of a dynamic team, we invite you to apply today at Express and Global Ltd!
Job Type: Part-time
Pay: £16,900.00-£18,000.00 per year
Expected hours: 25 per week
Work Location: In person
