We are seeking a motivated Customer Service Assistant to join our front-line team immediately. This role is perfect for someone who enjoys problem-solving, communicating clearly, and making a real impact. You’ll be the friendly voice guiding customers, resolving queries, and ensuring every interaction leaves a positive impression.
What You’ll Do
- Provide outstanding customer support via phone, email, and live chat
- Handle inquiries, complaints, and feedback professionally and efficiently
- Maintain accurate records of customer interactions in our CRM system
- Collaborate with team members to improve service and customer satisfaction
- Support day-to-day operations with attention to detail and a positive attitude
What We’re Looking For
- Proven customer service experience, ideally in a fast-paced environment
- Strong communication skills and a genuine desire to help people
- Ability to stay calm and professional under pressure
- Basic computer skills and comfort with CRM software
- A team player who’s reliable, proactive, and eager to learn
Why Join Us?
- Immediate start – get to work and make an impact right away
- Friendly, supportive team culture with opportunities to grow
- Competitive pay and flexible working hours
- Training and development to boost your career in customer service
Job Types: Full-time, Part-time, Permanent
Pay: £12.00-£14.00 per hour
Additional pay:
- Bonus scheme
- Performance bonus
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Report job
