Application closing date
06/08/2025
Working Pattern
As specified
Salary
Grade C, £24,790 - £25,183 a year pro rata (Actual Starting Salary £14,841 a year)
Contractual hours
22.15
Basis
Part time
Job category/type
Sport & Leisure
Attachments
Blank
Job description
Directorate: Place
Hours: 22.15 hours a week on a 6 week rota
Contract Type: Permanent
Location: Springwood Leisure Centre
We are looking for a dedicated Customer Service Assistant
For this role you would ideally:
- Customer focused, friendly and approachable
- Able to work as part of a team
- Have the ability to work on your own initiative
- Able to work under pressure
- Flexible in your approach to work
Able to set up and take down various pieces of sports equipment and be physically fit and able
The Opportunity
In the role of Customer Service Assistant , here’s an example of what you’ll be doing to make an impact:
- As first point of contact for the Leisure Centre provide a friendly, responsive and professional service to all customers and visitors, presenting a positive impression of themselves and the organisation. Be willing to engage with members of the public and build relationships with the customer base.
- Promote the sale of memberships and assist in the processing of associated paperwork, assist in entering the details onto the computer and ensuring the correct fees are collected
- Provide a high standard of service when dealing with general customers, colleagues and visitors to the leisure centre, either face-to-face, on the telephone or via email to ensure they receive a positive and enjoyable experience by.
- As required assist with the general operation of the leisure centre by assisting in the receipt of stock, reconciling deliveries against order and identifying any discrepancies.
- Ensure that safe methods of working are always adhered to
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
- Flexible work/life balance scheme (depending on your role)
- Hybrid working (depending on your role)
- Modern office environment (depending on your job location)
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programmes & Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
- Support for colleagues who are carers
About You
To be successful in this role, you’ll ideally have...
Experience of working in a sales focused environment and achieving sales targets
Experience of working with a diverse range of customers
Good customer care skills in dealing with the public
Effective communication and interpersonal skills
Organisational skills to plan work allocated such as ensuring facility activities changes are undertaken in a timely manner
Experience of organising information and paperwork
Computer literate, ability to use Microsoft Word, Excel and Outlook
Experience of working in a successful team
Ability to work effectively under pressure
Good understanding of health and safety legislation
Experience of working in large teams (15 + staff)
Experience of moving and setting up equipment
Next Steps
If you would like to apply for this vacancy, please submit an application via the Derby City Council website.
The closing date for this vacancy is at midnight on Wednesday 26th August 2025. Any applications received after the closing date will not be accepted.
Important Information
Links to the full Job Description and Person Specification are below.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application form please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]
https://www.derby.gov.uk/signing-service/
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