Our client is a small/medium sized company employing 40 + staff. Operating independently since 1987, they produce a wide variety of printed label and tag products for many well known companies.
The successful candidate will manage and provide services to customers to ensure that they receive the best possible experience when ordering stock. As well as ensuring a high standard of service and reporting is maintained between customers, and the rest of the Company
Job Duties:
- Repeat orders and call off orders.
- To make any amendments to delivery requirements.
- Ensure that response times are met in line with charter.
- Monitoring stock usage and stock analysis.
- Updating unity with changes to accounts.
- Maintaining electronic customer files.
- Collating and sending samples and to raise trial sample forms.
- Ensuring plastic packaging tax information is completed on unity every month.
- Follow up on special timed and same day deliveries to ensure customers have received them on time.
- Monitor and collate works order paperwork from production.
- Support the Customer Service managers during busy periods.
- General housekeeping / filing.
Person specification
· Educated to GCSE (minimum 5 grades 4 and above including Math’s and English)
· Able to demonstrate experiences in dealing with customers face to face or on the phone
· Sound knowledge of Microsoft Office applications
· Able to use initiative and work independently
· Excellent interpersonal skills with particular emphasis on customer and colleague care
· Flexible, willing to go the extra mile and a good team player
· Methodical, organised, can do attitude and accuracy.
· Excellent written and verbal communication skills, good telephone manner.
You will complete a Customer Service Level 2 Practitioner apprenticeship qualification delivered by Starting Off.
Job Types: Full-time, Apprenticeship
Pay: £18,000.00 per year
Work Location: In person
