Customer Service Advisor
Location: Swanston House, Belfast Salary: £25,545 per annum pro rata with overtime paid at 1.25 x hour rate
Hours: Average of 37.5hours per week (contracted to 1,950 hours annually pro rata) between 8am to 8pm.
Fixed term period: until February 2026
Working Pattern: Evenings and weekend working is regular
About Student Roost
Student living is about so much more than just a room, its about feeling at home. As a Customer Service Advisor, youll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What you'll be doing:
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
Why join Student Roost?
- Inclusive & support culture
- Opportunities for career growth
- Team experience
- More than just a job
- Benefits that support you
What Were Looking For: Were not just looking for experience, were looking for the right attitude!
Skills & Qualities:
- A People Person - friendly, approachable, and great at building relationships
- Confident providing exceptional resident experience, handling enquiries, and resolving issues
- A team player who thrives in a supportive and collaborative environment
- Tech savvy - ability to learn new systems quickly and have good knowledge of MS office
- Organised and detail orientated, with strong communication skills
- Comfortable with sales, taking payments, following processes, and keeping accurate records
- Resilient, with the ability to stay calm under pressure, particularly during busy periods
- No prior property experience? No problem! We're looking for enthusiasm, a willingness to learn, and a passion for great customer service
- Solutions orientated, with the ability to think on your feet
If youre passionate about delivering great customer service and want to be part of a team that truly cares, wed love to hear from you! Please note, successful applicants will be subject to a DBS check.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, were committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If youre looking for a role where you can bring your whole self to work and help create a home away from home for students, wed love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
