Job Advert
Are you passionate about delivering amazing customer experiences and making a difference in the lives of pets and their people? At Pet Protect, part of the Pinnacle Pet UK Group, we’re looking for a dedicated and empathetic Customer Service Advisor to join our growing team.
This is more than a contact centre job—it’s an opportunity to be the trusted voice for pet parents navigating important decisions about their pet’s care and protection.
Package: £25,030 pa with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work, Group life assurance and heath care cash plan.
Location: Remote
Full Time: 37.5 hours per week, Monday – Friday 9.00am – 5.30pm, some weekend cover on a rota basis
Here’s what you’ll be getting up to:
- Responding to pet insurance enquiries via inbound calls, email, and live chat
- Delivering outstanding customer care, including renewal retention and policy updates
- Handling general enquiries, complaints, and policy information with professionalism and empathy
- Meeting performance targets while maintaining high quality service standards
- Recording customer data accurately and in line with GDPR and internal policies
What you’ll bring:
- Experience in a Contact Centre role (calls, email, live chat)
- Strong communication skills – both written and verbal
- Excellent attention to detail and ability to manage time under pressure
- Resilient, calm, empathetic, and solution-focused – especially in emotional or complex scenarios
What you can expect from us:
- 24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
- 2 days paid charity volunteering
- Pension scheme 5% Employer 3% Employee contributions
- Life Assurance
- Healthcare cash plan
- Option to join your team and company social events.
About us
At Pinnacle Pet UK, we believe that Happy, healthy pets, make for happy, healthy people. Our goal is to strengthen the bond between pets and their owners through innovative products and services supported by colleagues who embody our values of performance, exploration, togetherness, and sustainability.
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
Our people
The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.
Our process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
