Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!
Working hours are nights from 8pm-8am with a 1 hr unpaid lunch in a 4 on, 4 off pattern. (38.5 hrs per week)
Key Responsibilities:
- Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
- Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
- Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.
What We’re Looking For:
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Previous experience with working night shifts is essential
- Proven experience in a phone-based customer service role.
- Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
- NVQ in Customer Service and educated to GCSE level (desirable).
- Excellent verbal and written communication skills.
- Outstanding customer service skills, including empathy, understanding, and problem-solving.
- Ability to think laterally and work independently when required.
Please see the Job Description for full details of your day-to-day duties and responsibilities.
We offer a full benefits package, please click here to see benefit details
If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.
Please make sure to check your email and spam folders regularly for correspondence.
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