The Role
CC33’s new healthcare client wants to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. Our client is a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented people to join us, if we want to achieve our global ambitions!
We are looking for organised and friendly people to join our Customer Care team. Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media. You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised. We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail. Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact.
The ideal candidate will have previous customer service experience, call centre experience is preferred but not essential. You will need excellent communication skills both written and verbal and have strong problem-solving abilities with a high attention to detail.
Salary & Bonus
This role has a basic hourly salary of £12.21 (25,396.80 per annum)
We also offer a performance bonus of up to £100 per month (paid in arrears)
What you’ll be doing:
● Serve as the primary point of contact for new and existing customers
● Assist customers via emails, phones, and live chats/messaging
● Collaborative work with other departments such as clinical and pharmacy team
● Ensure patient requests are handled in a timely manner
● Collecting customer feedback to share with senior agents and team leads
● Support with new hire training when needed
What you’ll bring to the role:
● Minimum of 1 year experience in a customer service or call centre role
● Experience handling multi-channel contact support (Email, Chat, Phone)
● Experience using cloud-based platforms E.g. Zendesk
● Ability to multitask and prioritise responsibilities in a fast-paced environment.
Nice to have:
● Pharmacy experience (online or retail)
● Customer service experience in a medical / healthcare setting
Working hours
40 hours per week, working 5 days, between the hours of 9am-6pm Monday to Sunday on a rota basis. Working 1 weekend in 2.
Location
This role is based at our offices located at Isher House, Isher House Business Park, Peel Cross Road, Manchester, M5 4DT.
Additional Info
- The role will involve 1 week of on-site training, Monday-Friday 9am-5pm.
- Our academy and glide path will give you the skills and support you need to be successful within the role.
- We offer an opt in pension scheme.
- Progression opportunities in various areas of the business.
- 20 holiday days + bank holidays per year.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £25,396.80 per year
Additional pay:
- Bonus scheme
Work Location: In person
Reference ID: MEDFTC2507
Expected start date: 04/08/2025
