Join Our Award-Winning Team at Stock N Lock Self Storage Ltd
Are you a smart, motivated, and driven individual looking to take the next step in your career? Do you thrive in a fast-paced environment where your contributions are visible, valued, and make a real impact?
Stock N Lock Self Storage Ltd, a dynamic and rapidly growing company in the self-storage sector, is looking for an enthusiastic and proactive team member to join our award-winning team as a Customer Service Advisor at our Kidderminster Store.
This is a fantastic opportunity to grow with us in a vibrant, expanding industry. You’ll be part of a supportive and ambitious team that values initiative, positivity, and customer-first thinking.
About the Role
As a key part of our close-knit team, you'll be involved in all aspects of the store’s daily operations—from welcoming customers and managing accounts, to helping drive sales and contributing to strategic business decisions.
Store Opening Hours:
- Monday to Friday: 8:00am-6:00pm
- Saturday: 9:00am – 5:00pm
- Sunday: 11:00am-5:00pm
- You’ll work 5 out of 7 days, on a 3-week rotational weekend basis. One weekend off, one weekend fully in, and one weekend Saturday worked (can be displaced due to holiday or sickness.)
- You’ll work 40 hours per week, typically 8-hour shifts with a 30 minute unpaid lunch break
Key Responsibilities
Client Services
- Greet and assist customers in-store and over the phone
- Understand and respond to customer needs with a personal, solutions-focused approach
- Maintain accurate client records and ensure professional, timely communication
Sales
- Support occupancy growth by converting enquiries into move-ins
- Drive ancillary product sales through excellent customer service
- Manage client relationships from enquiry through to onboarding and beyond
Business Support
- Understand and influence store performance metrics
- Collaborate with the Store Manager and senior leadership to help shape store strategy
- Own your performance, take initiative, and solve problems with confidence
Store Operations & Maintenance
- Participate in daily routines, ensuring the store is clean, secure, and operational
- Take pride in store presentation, identify issues, and take prompt action
- Be hands-on and ready to roll up your sleeves when needed
Administrative Duties
- Handle emails, client communications, deliveries, and stock checks
- Maintain accurate records and assist with audits
- Support the overall smooth running of the store
What We’re Looking For
We hire for attitude first, so if you're enthusiastic, personable, and up for a challenge, we want to hear from you.
Essential Skills & Qualities:
- Outgoing, confident, and well-presented with excellent communication skills
- Friendly, helpful, and calm under pressure
- Strong customer focus with a consultative sales mindset
- Organised, reliable, and capable of working independently
- Proficient in MS Office and comfortable handling numbers
- Previous experience in customer service and sales, is required
- Experience in self-storage is a bonus, but not essential
- A full UK driving licence with access to your own vehicle is essential
Salary & Benefits
- Competitive salary, £25,400 per annum.
- Bonus scheme linked to store performance, potential OTE £2200
- 28 days’ holiday rising 1 day per year of service, for up to 5 years (up to an additional 5 days holiday)
- Pension scheme with employer contributions
- Staff discount on storage services
- Opportunities for career progression and professional development
- Full training and support from day one
- A fun, collaborative, and ambitious workplace culture
If you're ready to take on a new challenge, be part of something exciting, and help us shape the future of self-storage in the UK—apply today!
Job Types: Full-time, Permanent
Pay: From £25,400.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Sick pay
Application question(s):
- Can you confirm when you are available to start?
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
