Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication and analysis skills, with a strong background in financial services. You will be responsible for providing exceptional customer support, ensuring client satisfaction, and effectively managing inquiries related to our services.
Responsibilities
- Respond promptly to customer inquiries via various channels, including phone, email, and live chat.
- Provide accurate information regarding products and services, addressing any concerns or questions customers may have.
- Utilise crmto track customer interactions and maintain up-to-date records of communications.
- Collaborate with internal teams to resolve customer issues efficiently and effectively.
- Conduct analysis of customer feedback to identify trends and areas for improvement in service delivery.
- Assist in the development of customer service policies and procedures to enhance the overall customer experience.
- Maintain a thorough understanding of financial services products to provide informed recommendations to clients.
Experience
- Previous experience in a customer service role is essential, preferably within the financial services sector.
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Strong communication skills, both verbal and written, with the ability to convey information clearly and concisely.
- Excellent analytical skills to assess customer needs and provide tailored solutions.
- A proactive approach to problem-solving with a focus on delivering outstanding service. If you are passionate about helping customers and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: £24,420.00-£32,799.26 per year
Benefits:
- Casual dress
- Company events
- On-site parking
- Transport links
Ability to commute/relocate:
- Oldham OL9 0HH: reliably commute or plan to relocate before starting work (required)
Experience:
- Debt: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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