Job Advert
We are currently looking for a Customer Service Administrator to join the team in our Home Improvement Agency based in Bletchingley on a 6 month FTC basis. The role may become permanent for the successful candidate.
You will be the first point of contact for clients accessing the adaptations service. You will take new referrals, provide advice, guidance and information to clients, colleagues and local council teams. You will be assisting in triaging and allocating cases appropriately and visiting clients in their own homes to check works. Training will be made available, so you are then able to assess for minor adaptations.
You will be working closely with our Case Workers, Technical Officers and other professionals in our adaptations team, to assist with administration duties for the service and allowing the team to focus on their professional roles.
What can we offer you?
- £30,000 per annum
- Monday – Friday 08.30 – 17.00
- 25 days holiday (plus bank holidays) plus optional 5 unpaid days (pro rata for part-time)
- Company Pension Scheme
- Company Sick Pay
- Life Assurance
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
You will work in collaboration with other services provided by Surrey Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook’s policies and procedures.
What are we looking for?
- Excellent organisational skills with a keen eye for detail
- Outstanding administration and customer service skills
- Experience of managing a workload effectively
- Clear telephone communication
- Driving Licence
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleague’s lifestyle differences. So please feel free to let us know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
