Are you passionate about helping people and solving problems?
Do you thrive in a fast-paced environment, where every day brings something new?
Were looking for a friendly, motivated Customer Service Advisor to join our growing team.
As a Customer Service Advisor, you'll be the first point of contact for our clients, providing expert support and guidance.
What you'll be doing:
- Providing exceptional support to our customers via phone and email
- Handling inquiries, resolving complaints and ensuring customer satisfaction
- Updating customer records and processing service requests
- Handle mid-term adjustments and cancellations
- Proactively engage with clients in relation to outstanding information
- Liaise with insurers and underwriters
- Maintain up-to-date customer records and follow FCA guidelines
Salary is dependant on experience.
Please submit your CV for consideration.
Job Type: Full-time
Pay: £24,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- On-site parking
Ability to commute/relocate:
- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: In person
Expected start date: 04/08/2025
Report job
