Based in the picturesque market town of Thirsk, we operate in a 10,000 sq ft unit working on a diverse and interesting range of German brand vehicles.
We seek a customer service advisor to join our friendly and passionate team. The ideal candidate will have a passion and drive for the industry and possess excellent mechanical knowledge, attention to detail, independence and dedication to delivering a high-quality service. The opportunity to work with us means great perks, an inclusive and friendly team atmosphere and opportunities to grow, receive training and progress within the company into further roles.
Candidates should have:
- Experience and basic knowledge of the industry
- A positive attitude and work ethic, with a high level of professionalism
- Good ability to problem solve and work individually
- Ability to communicate well within the team
Duties:
- Being the primary point of contact for customer with bookings, queries and updates
- In charge of phone calls, emails, messages and billing for customers
- Parts management
- Liasing with the workshop to ensure cars meet customer deadlines and problem solving where needed
- Marketing with our social media platforms and keeping the website up to date
Job Perks & Benefits:
- Free dyno time for personal vehicles
- Discounted OEM parts at dealership cost price
- Wide range of discounted performance parts
- Guaranteed onsite parking
- Free outdoor storage for a personal vehicle in a gated compound
- Free use of wash bay, detailing & polishing equipment
- Included use of tools, facilities, vehicle lifts, laser alignment and corner weighting scales.
- Discounting Dyno Tuning
- Discounted Oil
- Group track days at discounted rates
- Employee racing simulator and leaderboard
- Pizza nights
- Use of in-house 3D printers & scanners, CNC machines and the engineering team to create personal parts
- Backed pension scheme
- Overtime pay and additional days available
- Staff kitchen with full cooking facilities, including dishwasher
Tags
North Yorkshire Vehicle, Workshop, Automotive, Mechanic Job, Service Technician, Service Advisor, Customer Service,
Job Type: Full-time
Pay: £34,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Relocation assistance
- Store discount
Work Location: In person
