Location: Stockbridge House (NE1 2HJ)
Contract: Permanent Role
Start Date: 15th September 2025
Hours: Monday - Friday (9.00am - 5.30pm) No Weekends!
Applicants must have full availability to attend on-site training from 15th September- 10th of October.
Salary: £23,810
Hybrid Pattern: Tuesday and Wednesday in office following training sign-off.
Hybrid Customer Service Advisor - Employer Outbound Team
The Role:
An exciting opportunity has arisen to work on our Employer Outbound Team within the Department for Education Apprenticeships and Skills Team.
You will support the Department for Education by contacting businesses via outbound calls. These calls will be in relation to different products depending on business needs. These can be T Levels and Industry Placements, Apprenticeships and/or any other product DfE would like to promote.
Your role will be to make employers and businesses aware of the different schemes and encourage them to consider using them. Highlighting the benefits of high quality apprenticeships and industry placement programmes.
Business hours are 8am-6pm, where this team is 9.00am - 5.30pm there may be requirements to support in different areas of the campaign when necessary, therefore a flexible attitude to working hours is essential.
What You'll Do:
- Promote the adoption of high-quality apprenticeships and industry placements, aligning with performance goals, and offer clear guidance on apprenticeship funding.
- Engage with decision-makers within businesses to highlight the benefits of apprenticeships and industry placements, delivering essential strategic messages.
- Perform administrative duties and other relevant tasks, ensuring accurate information is recorded in appropriate IT systems.
- Provide strategic skills support to organisations by informing them of key policy changes.
- Adhere to established quality standards and consistently maintain best practices.
What You'll Bring To The Table:
✅Minimum Level 2 qualifications in Maths and English.
✅Experience of interacting with customers via telephone.
✅Excellent telephone manner with exceptional verbal and written communication skills.
✅Ability to work independently and as part of a team.
✅Listening skills and the ability to interact with employers and training providers in a professional and non-judgmental fashion.
✅Digitally confident, strong keyboard skills and comfortable in using a wide range of commercial software packages, for example Microsoft Office.
Benefits:
- 28 days holiday (including 8 public/bank holidays).
- Excellent on the job training and on-going core skills development.
- Life assurance and access to a company pension scheme (after qualifying period) .
- Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less.
- An employee assistance programme to ensure your wellbeing.
- Monthly employee-voted awards to recognise your achievements.
- Unique career opportunities within this client partnership.
Still like what you see? If you want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!
- The position is subject to an enhanced DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding.
- You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks.
- You must be based in the UK.
- You will need a quiet and comfortable ergonomic workstation when working remotely.
- Full availability during 4 week training required, this will be on site at Stockbridge House (NE1 2HJ).
Diversity & Inclusion Statement:
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
