The opportunity
We are a completely independent network for mortgage and protection advisers with over 850 members across the UK. We have an exciting opportunity for a Customer Service Administrator to join the team to help and support our advisers, who we consider, our customers.
This role is primarily telephone-based, but the successful candidate will be required to work full-time at our Head Office in Knowle, Solihull. Due to the nature of certain responsibilities, no flexibility can be offered regarding this requirement.
This role is ideal for a self-driven individual who can quickly learn new tasks and pick up new systems. You should be confident handling a high volume of inbound calls, have a friendly and professional telephone manner, maintain a positive, proactive attitude, and demonstrate strong IT skills.
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Benefits of a Customer Service Administrator
- A health & dental cash plan
- Death in Service
- Company sick pay
- Holiday buy and sell scheme
- A pension scheme
- A staff referral scheme
- An adviser referral scheme
- A friendly, motivated team and a supportive working environment
- Office closure over Christmas
- Open and communicative relationship with management, with regular 1:1 sessions
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Responsibilities of a Customer Service Administrator
- Act as the first point of contact for both internal (advisers) and external parties
- Handle incoming telephone calls and provide assistance with Acre software queries
- Carry out regular outbound calling projects
- Coordinate incoming post to the appropriate department
- Help greet visitors and ensure the reception area and meeting rooms remain tidy
- Prepare drinks for visitors when needed
- Perform other tasks as required by the line manager and/or Director of the function
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Requirements of a Customer Service Administrator
- Must have previous experience dealing with a high volume of inbound calls
- Industry knowledge/experience is preferable but not essential
- Excellent verbal and written communication skills
- Ability to work under pressure, prioritise and work to tight deadlines
- Good team player, but with the ability to work under own initiative
- The ability to analyse information with a view to making informed decisions
- Competent on Microsoft Office suite i.e. Excel, Word etc.
- Must be happy to work from Head Office full time
Preferable but not essential:
- Previous experience working within Financial Services
- Strong product knowledge on General Insurance, Protection and PMI
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Working hours of a Customer Service Administrator
- Monday – Friday, 09:00 – 17:00 a total of 36.25 hours per week.
- The successful candidate must work full-time from our Head Office in Knowle, Solihull, and should live within a reasonable commuting distance to allow for daily travel. This is strictly an office-based role with no flexibility, so if you are seeking remote or hybrid work, we kindly ask that you do not apply.
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Salary of a Customer Service Administrator
- £23,015.85 - £24,000 dependant on experience for our higher salary banding you must possess all the required qualifications/experience as stated above
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When submitting an application to The Right Mortgage & Protection Network, you are agreeing for us to keep your details on file for 1 year after the application date. You are also agreeing you are happy for us to contact you in regards to any positions we have that may suit your skills and experience within the 1 year period. You can of course opt out at any time by contacting HR.
Job Type: Full-time
Pay: £23,015.85-£24,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Do you have previous experience dealing with a high volume of inbound calls?
- Are you happy to work full time from our Head Office based in Knowle, Solihull?
- Are your salary expectations in line with what we are offering?
Work Location: In person
