Are you passionate about delivering exceptional customer service and ensuring every interaction counts? We’re looking for a Customer Service Administrator to join our team in Halesfield, Telford. In this vital role, you’ll be the first point of contact for our customers, ensuring their journey with us is smooth, proactive, and outstanding from start to finish.
Company Overview
MyWorkwear is one of the UK’s leading suppliers of embroidered and printed clothing, based in Telford, Shropshire. With over 40 years of experience, we pride ourselves on delivering high-quality workwear and uniforms to a diverse clientele, including well-known organizations like Vimto and the NHS. Our commitment to customer service and a supportive work environment makes us a great place to build your career.
Summary
In this dynamic and varied role, each day will bring new challenges as you engage with a diverse range of customers via email, phone, and live chat. You’ll take ownership of the entire order journey, ensuring a seamless process from start to finish with no unexpected delays for our customers. To thrive in this position, you’ll need to be confident and experienced in using CRM systems, with a solid working knowledge of HubSpot or a comparable ticketing platform.
Responsibilities
- Deliver prompt, high-quality service across all customer touchpoints.
- Resolve customer issues quickly and effectively, ensuring complete satisfaction.
- Provide personalised and proactive support that exceeds expectations.
- Keep detailed records of all customer interactions and feedback to continually enhance service delivery.
- Monitor stock levels in real time to prevent order delays.Work closely with suppliers and production to minimise disruptions.
- Notify customers swiftly of any stock issues and offer suitable alternatives.
- Understand the cost implications of stock challenges and communicate them clearly to customers and the business.
- Ensure all orders are fulfilled promptly and without error.
- Collaborate with Sales, Finance, Goods In, and Production teams to eliminate any delays.
- Act as a key liaison between Marketing, Sales, and Production teams to ensure a unified customer experience.
- Participate in regular cross-functional meetings to share updates, improve processes, and support company-wide goals.
What we are Looking For:
- Strong communication and problem-solving skills.
- High attention to detail and ability to work efficiently under pressure.
- Proficiency in order processing and customer service systems.
- A team player with a proactive, can-do attitude.
What we offer:
- A competitive salary of £25,850.78 per annum.
- A stable Monday to Friday work schedule (9:00 AM – 5:30 PM).
- A friendly and supportive team environment.
- Opportunities to contribute to meaningful business improvements.
Benefits
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Ability to commute:
- Telford TF7 4QW: Must be able to have reliable transport
If you are ready to join a dynamic team that values quality work and exceptional service, we invite you to apply for the Service Administrator position at MyWorkwear today!
Job Type: Full-time
Pay: £25,850.78 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CSALBJ25
