We're currently looking to recruit a Customer Relations Advisor based at Monument Place, Monument, London
Job purpose
Are you a problem solver, can you prioritise multiple tasks and meet tight deadlines and KPIs? A great opportunity has arisen to work for the biggest train operator in the country, and as one of our customer relations advisors you will deliver timely and high-quality responses on behalf of the Executive Team. As part of a small team, the post holder will be responsible primarily for complaints and enquiries on a number of topics and contacts categorised as high value/high impact. All contact handling must be prioritised and dealt with in accordance with committed obligations. To achieve this, the job holder will work closely with the Customer Relations Operations Manager and Head of Customer Relations. The holder will liaise with internal and external colleagues and ensure that any information used in responses is current, up to date and includes positive messages.
If you have the following skills and knowledge, we would love to hear from you:-
Knowledge
Good GCSE's (inc. an A or B in English) and ideally educated to ‘A' Level – a broad understanding of the rail industry essential and preferably experience of similar work
Skills
- Excellent planning and organisational skills – able to prioritise effectively
- Good communicator – verbal and written (in particular, excellent standard of written English)
- Good team working skills and able to take and follow instruction
- Ability to communicate complex information in an accessible and credible manner
- Able to work to tight deadlines in a fast paced environment
- The ability to work in a sensitive and confidential manner
- Confident with IT and Microsoft Office programmes
- Experience in the transport sector is essential
- Problem solver
What we can offer you:
- Final salary pension
- Free travel on GTR and sister groups (family included for leisure)
- 75% off travel on other train operating companies (family included)
- Benefits package
- 25 days annual leave
- Hybrid working (minimum of 2 days a week in the office)
Full job description attached.
