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Customer Experience Specialist

Shrekfeet Professional Lawncare
£25,500 - £32,000 a year
Winchester, England
Full time
3 weeks ago

About the Role

Do you love turning confused or curious customers into confident, happy ones?

We’re a growing, independent lawncare company that’s built on expert knowledge and a genuinely friendly, professional service. Now we’re looking for a sharp, personable, and organised Customer Experience Specialist to become the voice and support system for our customers.

This is a varied, hands-on role at the core of the business. You won’t just be answering phones — you’ll be guiding customers through treatments, solving problems, and making sure every interaction reflects the care and professionalism we’re known for.

Shrekfeet Independent Lawncare is a small, dynamic, independent, family-owned lawncare specialist delivering high-quality lawncare services across Hampshire, Berkshire, West Sussex, and West Surrey. We do not mow grass and we do not lay turf. We are not a landscaping business.

We are focused on finding the right people to join our friendly team and providing development opportunities for all. With a strong focus on customer satisfaction, we take pride in our dedicated team of professionals who work together to achieve exceptional results in managing the needs of our customer’s lawns. We deliver exceptional customer experience. Our customers rate us as ‘Excellent’ on Trust Pilot and our Google Reviews are 5-Star.

Respect is a core value in our business. We ensure that our employees are happy in their work. Personal responsibilities outside of work can be accommodated. If you need your hours of work varied to accommodate childcare, or similar, then we are happy to accommodate this where possible.

What You’ll Be Doing

Who We’re Looking For

This role would suit someone with experience in customer service, sales coordination, or professional admin — but who wants more involvement, variety, and growth.

Qualifications & Experience

Why Join Us?

This isn’t a script-reading role. You’ll be trusted to talk with customers like a human, think for yourself, and help us keep improving how we serve.

As part of a small team, your work will have real visibility and impact. We’re growing fast and want someone who’s excited to grow with us.

Benefits

How to Apply

Send us your CV and a short message explaining why this role speaks to you. We personally read every application and value thoughtful, human introductions.

Job Types: Full-time, Permanent

Pay: £25,500.00-£32,000.00 per year

Additional pay:

Benefits:

Schedule:

Work Location: In person

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