Job Overview
We are seeking a dedicated and enthusiastic Customer Care Assistant to join our team. The ideal candidate will possess excellent communication skills, with the ability to engage effectively with customers. As a Customer Care Assistant, you will play a crucial role in providing exceptional service, resolving customer inquiries, and contributing to the overall satisfaction of our clientele.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist customers in understanding our products and services, ensuring they receive the best possible solutions.
- Utilise strong phone etiquette to create a positive experience for every customer interaction.
- Analyse customer feedback and provide insights for service improvement.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Collaborate with team members to ensure seamless service delivery and address any escalated issues effectively.
Requirements
- Proficiency in English is essential.
- Strong communication skills with the ability to engage effectively with diverse customers.
- Experience in customer service or a related field is preferred but not mandatory.
- Excellent phone etiquette and interpersonal skills.
- Ability to analyse information and provide effective solutions to customer queries.
- Competence in data entry and familiarity with computer systems is advantageous.
- A positive attitude, willingness to learn, and commitment to delivering outstanding customer care.
Join us as a Customer Care Assistant and be part of a dynamic team dedicated to enhancing our customers' experiences!
Job Types: Full-time, Permanent
Pay: £22,880.00-£25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: St Neots
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