Location: Hybrid – St Ives, Cambridgeshire & home-based
Salary: £24,000.00
Closing Date: 10th September 2025
Interviews: End of September 2025
Do you enjoy variety and helping others?
Join our friendly team as a Customer Care Administrator and this is exactly what you will be doing. Our Customer Care team are the welcoming voice of the charity that supports unpaid carers. This is your opportunity to make a real difference every day.
About Caring Together Charity
Our vision is a world with no unpaid carer in crisis, isolated or struggling alone. Three in five of us will become a carer at some point in our lives and Caring Together is here to provide emotional and practical support and advice to carers of all ages and their families.
About the Role
As our Customer Care Administrator, you’ll be part of the team that are the first point of contact for carers and professionals reaching out to us. You might be answering calls, responding to emails, or supporting internal teams, and you’ll play a vital role in ensuring every interaction is warm, efficient, and helpful.
You’ll support our Office and Customer Service Manager with key administrative tasks including onboarding new starters, managing equipment and coordinating internal meetings. If you love variety, people, and making a difference, this role is for you.
What you can expect:
- A flexible working culture, you decide where you need to be according to the needs of the business. It is anticipated for this role that you will spend some days a week in St Ives, Cambs and visit our Swaffham office monthly.
- 25 days annual leave + bank holidays, you can use your bank holidays whenever you want to and you can also buy or sell up to 5 days leave.
- Company pension scheme
- Paid carers leave
- Wellbeing programme
- Staff referral scheme
- Ongoing training and development opportunities
What You Will Be Doing
- Welcoming and supporting callers and visitors with care and professionalism
- Handling enquiries and directing them to the right teams across Cambridgeshire, Peterborough, and Norfolk
- Supporting carer bursary schemes and processing applications
- Managing day-to-day admin: referrals, post, payments, bookings, equipment, and more
- Assisting with staff onboarding and offboarding
- Providing secretarial support for internal meetings
- Contributing to events, projects, and service improvements
- Being a go-to person for colleagues needing help with systems or resources
What We Are Looking For
- A natural communicator with excellent customer service skills
- Confident using Microsoft Office and keen to learn new systems
- Organised, proactive, and able to juggle multiple tasks
- A team player with a positive, solution-focused attitude
- Someone who thrives in a busy, people-centred environment
Experience working with carers or volunteers is a bonus, but not essential — we value your attitude and willingness to learn.
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and celebrate diversity in our team and the communities we serve.
Please apply or email [email protected] to ask any questions you may have or arrange an initial screening call, please include a copy of your CV.
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Saint Ives PE27 4AA
