About Us:
Novo are a leading motor credit hire claims company based in Liverpool, UK. We specialize in providing electric and prestige replacement vehicles to individuals involved in non-fault accidents and ensuring that their claims are handled efficiently. Our commitment to excellence and customer satisfaction drives our success in the industry.
Job Description:
We are seeking a highly motivated and experienced Claims Manager to join our dynamic team in Liverpool. In this role, you will be responsible for managing and leading our prestige and electric vehicle credit hire claims department, ensuring efficient claims processing, customer satisfaction, and compliance with industry standards. Your expertise in handling complex claims, attention to detail, and leadership skills will be instrumental in achieving our goals.
Key Responsibilities:
Claims Management:
Oversee the entire credit hire claims process for prestige and electric vehicles, from initial intake to resolution.
Review and assess complex claims, ensuring accuracy and adherence to company policies and industry regulations.
Collaborate with legal teams and insurance companies to negotiate and settle claims in a timely and cost-effective manner. Maintain a high level of expertise in prestige and electric vehicle claims, staying updated on industry trends and best practices.
Customer Service:
Ensure exceptional customer service by addressing client inquiries and concerns promptly and professionally.
Build and maintain strong client relationships, ensuring client satisfaction and retention. Identify opportunities for process improvements to enhance the overall customer experience.
Quality Assurance:
Establish and implement quality assurance measures to maintain the highest standards in claims processing.
Conduct regular audits of claims files to ensure accuracy, compliance, and consistency.
Identify and address training needs within the claims team to enhance performance and knowledge.
Reporting and Analysis:
Generate reports on claims department performance, including key metrics, trends, and areas for improvement.
Analyze claims data to identify opportunities for cost reduction and efficiency improvements.
Provide insights and recommendations to senior management based on data analysis.
Qualifications:
- Proven experience in credit hire claims management, with a focus on prestige and electric vehicles.
- In-depth knowledge of the credit hire claims process and industry regulations in the UK.
- Strong leadership and team management skills, with the ability to motivate and develop a team of claims specialists.
- Excellent negotiation and communication skills.
- Detail-oriented with a strong analytical mindset.
- Ability to make informed decisions under pressure and meet deadlines.
- Proficiency in relevant software and tools for claims management and reporting.
- A commitment to maintaining the highest standards of professionalism and ethics.
Novo is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by jobholders within this job. However, it is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
The above list of duties and responsibilities is not exhaustive, and you are obliged to agree within reason to undertake other duties over and above those listed.
This job description may be reviewed and subsequently amended to better reflect any changes in the role.
Job Types: Full-time, Part-time
Pay: £25,000.00-£26,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Experience:
- Credit Hire: 1 year (required)
Work Location: In person
Reference ID: NOVO104
