Are you a proactive and customer-focused individual with a knack for numbers? We are looking for an Accounts Assistant - Credit Control to join our team in Worksop, reporting to the Credit Control Team Leader.
About the Role:
As an Accounts Assistant - Credit Control, your primary objective will be to minimize G4S outstanding debt, identify and escalate risks, and ensure timely resolution of issues. You'll be a vital part of the team, working collaboratively with various internal managers and employees throughout the UK region, as well as external customers and auditors.
Key Responsibilities:
- Chasing customer payments in line with G4S payment terms to minimize bad debt.
- Handling all tier 2 interactions within Credit Control, ensuring all requests are completed and resolved successfully within agreed service levels.
- Identifying opportunities for process improvement for FSSC service delivery.
- Working towards daily outbound phone targets set by the team leader.
- Achieving individual and Business Unit Overdue Debt reduction targets and Cash Collection goals.
- Working on customer disputes to help minimize outstanding G4S debt and escalating issues to appropriate Business owners.
Creating and categorizing outbound service requests.
What We're Looking For:
Essential Skills & Knowledge:
- Experienced in using MS Excel & MS Word.
- Numerate and literate.
- Experience of working with customers to resolve queries and issues.
- Experience of working in a busy Customer Service/Finance environment.
- Experience of managing multiple customer accounts to effectively minimize outstanding debt.
- Experience of a target-driven environment with a high volume of phone-based activity.
- Excellent verbal communication skills, with the ability to effectively communicate G4S policy when dealing with outstanding debt recovery.
- A team player, willing to help and support colleagues.
- Possesses the drive to deliver high-quality service to help promote the Financial Shared Service Centre.
- Ability to problem-solve issues such as disputes relating to customer invoices.
- Target-driven and self-motivated to achieve G4S collection targets.
- Ability to keep calm under pressure.
Adaptable and open to change.
Desirable Skills & Knowledge:
Experience of using Oracle/Exchequer/Navision.
Key Competencies:
- Team work.
- Ability to build relationships.
- Planning for tomorrow.
Delivering today.
Ready to make a significant impact on our financial operations? Apply now!
The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver’s license, utility bill (dated in the last 3 months), HMRC letter, original bank statements, an original payslip, your birth certificate, or a valid share code.
In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In the UK, we have an extensive network of offices and more than 32,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com. *Total workforce includes employees and subcontractors.
G4S Regional Management (UK&I) Limited is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.
We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us. If this opportunity is of interest then we want to hear from you. Please click the “Apply Now” button to submit your formal application.
