Overview and what we offer
Mon - Friday 37.5hrs
Location -
Refer a friend for £1000 bonus which is unlimited!
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.
Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Our people Are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
What you will do
Credit Control is part of the wider Finance Operations Team and has 17 team members. Our main focus is ensuring that our client's make timely payment and that the sales ledger is maintained and kept accurate, up to date and clean. You will provide administrative assistance to the Credit Controllers and Team Leaders to ensure the sales ledger is kept up to date and accurate.
Respond to client credit control related queries in a timely manner.
Main Deliverables
- Setting clients up on our in house invoice portal system
- Uploading invoices to client portals for processing and dealing with queries
- Manage an allocated section of queries, using our in house System, resolving and identifying root cause issues, and any necessary action to prevent recurring issues and themes.
- Investigating and resolving complex customer queries outside of the in house system, involving liaising with internal and external stakeholders.
- Sending of copy invoices and statements when requested via the in house system or from a customer via email.
- Ad hoc reconciliation of customer accounts, as instructed by the Team Leader or customer themselves via email or conversation.
- Downloading daily bank statements from the online banking system and updating the daily banking excel file
- Cash posting / allocation
- Providing daily and weekly reporting on cash promised, received, allocated and unallocated.
- Running the daily open transactions report
- Ad hoc analysis and reporting on various trends (queries, cash, corrections, payments etc.), as requested by Head of Credit Control
- Run reports for query volumes and who they currently sit with, to manage volumes and age of queries.
- Assisting the Credit Controllers with debt chase where necessary
- Investigating bank payments to identify the client and chase for remittance.
Essential Skills
- Have good Excel skills, for example, maintaining spreadsheets, updating data
- Have a willingness to develop new skills
- Be a good communicator
- Have excellent verbal and written skills
- Have great customer service skills
- Be able to learn quickly and adapt to (sometimes complex) in-house systems
- Have the ability to work to deadlines and prioritise workload
- Be organised with a methodical approach
- Be self-motivated, proactive with a tenacious, professional approach to chasing payments
- Be able to focus on a task
- Have an honest and discreet attitude when dealing with company accounts
- Work as part of a team and communicate with Management
- Have a positive and proactive attitude
- Be able to follow Company Policies and procedures
- Have some transactional finance experience
