Contact Centre Advisor
Salary: up to £29,000 OTE
Location: Stoke-on-Trent
Hours of work: Monday to Friday, 8:30am-5:30pm
Benefits:
- Competitive salary structure with more earning potential based upon individual performance.
- Colleague referral bonus scheme (up to £1,000)
- 31 days holiday.
- Opportunities for professional growth and career advancement within a thriving organisation.
- Ongoing training and development programs to enhance your sales skills and product knowledge.
- A supportive and collaborative work environment that values your contributions.
- Access to a range of new company vehicles.
- Employee assistance programme.
- Free flu jab.
Key responsibilities as a Contact Centre Advisor:
- Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group.
- Respond quickly and efficiently to customer internet enquiries relating to service and repairs.
- Proactively contact existing customers to discuss and book their service and MOT requirements.
- Establish customers drop off and collection requirements or arrange alternative transport where necessary.
- Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria.
- Upsell additional products to customers, such as seasonal products and extras to hit KPI’s.
Required skills as a Contact Centre Advisor:
- Ability to achieve targets both individually and as a team.
- Organised and motivated.
- Previous experience in a contact centre environment.
- IT and computer literate and ability to use company systems.
- Excellent customer service and sales skills.
- Can confidently handle conflicting demands
- Friendly and professional manner.
If you are interested in hearing more about our Contact Centre Advisor job, please enquire now! We would love to hear from you.
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