Description
We are seeking an experienced and strategic Team Leader to head our North American Construction Liability Broking division. This role is responsible for managing a small team of brokers, driving portfolio growth, and leading innovation in product development. The successful candidate will combine deep sector knowledge with proven leadership skills, market connectivity, and a proactive client-first approach.
The Role:
Line Management & Team Leadership
- Lead and develop a high-performing team of brokers and account handlers
- Conduct regular 1:1s, performance reviews, and professional development planning
- Foster a collaborative and accountable team culture aligned with company values
- Oversee resourcing, workload distribution, and succession planning across the team
Placement Management:
- Negotiate and place complex liability insurance programs on behalf of clients
- In coordination with US colleagues, prepare underwriting submissions for distribution to London insurers
- Demonstrate good knowledge and understanding of London Market Reform Contracts including quote, binder, and policy review
- Undertake renewal market presentations/negotiations and make appropriate recommendations
- Effectively manage placement channels, facilities and markets for the specific client segment
- Ensure transparency of agency and other commitments made to carriers and clients
- Ensure compliant processing of contracts as per FCA and contract certainty requirements
New Product Development & Innovation
- Identify market gaps and emerging liability exposures in the construction sector
- Lead development of innovative solutions
- Collaborate with underwriters and legal advisors to structure bespoke coverage
- Champion pilot programs or product testing in collaboration with key clients and carriers
Portfolio Management & Growth
- Drive revenue growth through acquisition of new clients and expansion of existing relationships
- Monitor and manage team pipeline, renewal retention, and cross-selling opportunities
- Support strategic tenders and placement of large/complex risks in the London and international markets
- Track portfolio performance metrics, profitability, and market positioning
Client Service and Operations:
- Understand our clients’ business and risk management needs and deliver tailored solutions through exceptional service
- Develop strong relationships with clients and internal partners
- Manage changes in client circumstances to ensure that the cover provided matches their needs
- Where a client’s needs cross over into other WTW specialties, liaise internally to ensure that WTW maintains a consistent approach
- Understand, apply and explain the business unit policies and procedures
- Provide technical, industry, and subject matter expertise where required
- Always operate within the business’s policies and procedures
- Communicate effectively with clients, markets, and others to maximise service delivery level
- Develop good knowledge of all internal WTW and industry systems maintaining and ensuring all internal metrics are met
Qualifications
The Requirements:
- Proven experience in liability broking or underwriting, ideally with a focus on construction risks
- Strong knowledge of the London insurance market and Lloyd’s placing environment
- Demonstrated experience managing teams and/or mentoring junior professionals
- Skilled at client relationship management and business development
- Innovative mindset with the ability to identify and capitalize on market trends
- A proactive, fast learner who can execute in a team environment
- Detail oriented and able to manage competing timelines
- Degree level education or comparable industry experience
- Strong communication, negotiation and influencing skills
- Strong skills in problem solving, planning, and numeracy
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].
