Join Our Team as a Complaints Resolution Officer
The Complaints Officer plays a vital role in delivering a fair, transparent, and customer-focused complaints process. You will be responsible for investigating and responding to Stage 1 complaints in a timely and high-quality manner, providing written responses that reflect empathy, clarity, and a strong understanding of the issue. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle.
What You’ll Do:
- Investigate & Respond: Tackle Stage 1 complaints with clear, empathetic, and timely written responses.
- Triaging & Collaboration: Manage the complaints inbox, triage new cases, and work closely with colleagues across the organization to resolve issues.
- Drive Improvements: Identify service challenges, provide constructive feedback, and champion quality assurance to uphold our high standards in customer care.
What We’re Looking For:
- Experience: Minimum 1-2 years’ experience handling complaints for a Housing Association.
- Expertise: Skilled in complaints investigations.
- Professional: Great at writing letter responses to residents.
- Setting Standards: A role model for what great customer service looks like.
- Challenge Status Quo: Confident holding people to account.
- Accountable: Proactive and solution focused.
Ready to make a real impact? Apply now and become a role model for exceptional service and customer care.
For more detailed information, see the Job Description attached.
Closing date: 29 JUNE 2025 at 11:59pm
Shortlisting: 30 JUNE 2025
Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
