Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
AI is an emerging technology. Building in-person communities where people can learn, discuss and connect with peers on the topic is critical to raising awareness of AI Agents and accelerating adoption. To help educate the market, we will run inspiring Fin (our AI Agent) Meetups in major cities across the globe.
As the Community Events Manager, you’ll be at the heart of our community marketing strategy. This is a brand new role, that you will play a key part in shaping. You will be the lynchpin for our meetups, partnering with R&D, Marketing, our technical partners and customers to plan, promote and deliver regular meetups and events in the US and Europe.
The right candidate is an experienced events marketer who is passionate about building communities and brands.
What will I be doing?
- Own Fin Meetups and events that support our Community strategy.
- Identify opportunities to connect in-person events with our online Community strategy.
- Own all aspects of event management including partner coordination, venue selection, AV production, signage, logistics, onsite requirements, vendors and budget.
- Collaborate with marketing teams to leverage other assets for events.
- Develop brand-focused metrics to demonstrate the impact of your events.
- Evaluate new opportunities, such as a community-hosted meetup program and Fin Meetups at external events.
What skills do I need?
- 5+ years of events marketing experience at a technology company, preferably in a community-oriented role.
- Independent project driver who delights in organizing and executing with high attention to detail.
- A generalist who is willing to apply themselves to any area to ensure success, and enjoys converting ambiguous opportunities into clear impact.
- AI-first marketer who already uses AI wherever possible to help evolve their function.
- Strong stakeholder management skills, comfortable setting expectations and keeping teams on track.
- A clear and proactive communicator who can concisely craft messages to internal and external stakeholders, including presenting to leadership teams.
- Understand brand awareness metrics, and can demonstrate the impact of your events.
Bonus skills & attributes
- You understand the AI market and the topics customer service and product leaders are interested in.
- Experience with Salesforce, Marketo and Intercom is a bonus.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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