We are looking for a Community Ambassador to join our Rapport team at one of our prestigious client sites in Canary Wharf. Our client is a leading American multinational investment bank and global financial services provider. This role plays a vital part in supporting their people, creating an exceptional workplace experience every day.
This is an exciting opportunity for a natural people person. Someone who can confidently engage with all levels of seniority, build rapport quickly and foster a welcoming, professional environment. If you are a positive multitasker, self-motivated and have a “can do” attitude, this role could be the perfect fit.
As a Community Ambassador, you will be the voice and tone of our workplace environment, ensuring employees and guests feel supported and valued. You will be part of a small, close-knit team in London, reporting to the UK Client Services Manager, and working alongside colleagues in both London and Glasgow.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; 8 AM to 5 PM, with flexibility as per business needs)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Welcome and integrate new joiners, ensuring they feel at home in their work environment.
- Conduct tours of amenities and explain workplace policies and resources.
- Gather and report workplace data to support operational decisions.
- Partner with internal teams to promote workplace etiquette and community culture.
- Plan and deliver community events and networking opportunities.
- Create engaging content, including newsletters and intranet updates.
- Oversee amenity services such as communal areas, meeting spaces and pantries.
- Work with other teams to resolve employee needs and prepare for VIP visits.
The ideal candidate will
- Be upbeat, approachable and professional at all times.
- Thrive on building strong relationships with colleagues, clients and guests.
- Take ownership of tasks, delivering to deadlines with care and accuracy.
- Be adaptable, flexible and calm under pressure.
- Show initiative and think creatively to improve workplace experiences.
- Demonstrate integrity and a strong sense of responsibility.
- Enjoy working both independently and as part of a team.
- Be confident communicating with all levels of seniority.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
