The Fitzwilliam Museum: Opening up the past to transform our futures.
The Fitzwilliam Museum is the principal museum of the University of Cambridge and one of the world's leading university museums. With over half a million works of art and antiquities spanning many cultures and centuries, the Museum has an international reputation for excellence in research, conservation, exhibitions and learning. As well as circa 500,000 visitors who experience the Museum each year, we share our collection and programmes with a much wider audience than can physically visit through our touring exhibitions, loans, community engagement, digital content and research.
The Communications team sits within the Audiences and Brand directorate, which is responsible for growing the Museum's visibility, reach and engagement, increasing income, and building meaningful and impactful relationships both internally and externally. The directorate brings together a number of key functions, including audience insight, CRM, PR and media relations, internal communications, marketing, digital content, interpretation, membership and individual giving. The Communications Assistant is a new role within the directorate, providing important day-to-day coordination and delivery support across both internal communications and PR and media relations. The role works closely with the Internal Communications Lead, Press and Media Lead, and a range of external stakeholders and partners including journalists, producers, film crews, artists and PR agencies. The postholder will provide administrative, operational and creative support to help ensure the smooth and effective delivery of all communications activity, and to deliver a professional and high-quality experience for colleagues, media and stakeholders.
The Communications Assistant coordinates and delivers a range of creative, administrative and operational activities to support the effective planning, development and delivery of internal communications and PR and media relations across the Museum.
Working with the lead for internal and corporate communications, the Communications Assistant supports the planning, development and delivery of internal communications, drafting and publishing content across channels such as the intranet, Teams, newsletters, staff briefings, digital screens and email updates. The role coordinates internal events, including all-staff meetings, Bitesizes and staff breakfasts, assisting with organisation, recording, editing and distribution. The role holder also maintains the internal communications calendar, manages the internal inbox, responds to queries and escalates issues where needed, researches and develops content ideas with teams across the Museum, and assists with monitoring and reporting on internal communications reach and impact using analytics, email reporting and event data.
Working with the lead for media and external communications and with the Museum's PR agency, the role holder manages media enquiries, escalating as required, and liaises with teams across the Museum to deliver informative and timely responses. They maintain press image banks, contact lists and content systems; support the organisation and delivery of media events, visits, press trips, photography and filming; distribute press packs; and monitor and share media coverage. The role also contributes to delivering the wider PR strategy, working with curatorial, research, public programmes and retail teams to identify opportunities, shape narratives and support media activity.
We are seeking someone bright and enthusiastic with a strong track record of delivering administrative and operational activities. The role holder will be someone with excellent interpersonal and communication skills and who can maintain strong working relationships with a diverse range of people.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
In return we offer an encouraging and supportive environment, an attractive pension scheme, generous holiday allowance and many employee benefits such as a shopping discounts scheme.
To help support our staff to thrive both professionally and personally, we have adopted a system of hybrid working, meaning staff are empowered to split their time between in-person collaboration and remote working. The frequency of remote working may vary due to organisational needs and will be subject to discussion with your line manager.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.
The Process:
Closing date for applications: midnight Sunday 7th September 2025
Interview Date: 25th & 26th September 2025
Please quote reference DA46794 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
