Are you a compassionate and enthusiastic person who wants to make a real difference in the lives of older people? Join the Frailty Assessment Unit at Gloucestershire Royal Hospital as a Health Care Support Worker (HCSW) .
We are a fast-paced unit caring for elderly patients who require same-day assessment or short inpatient stays. Every day is different—you’ll support patients during a key moment in their hospital journey. Whether you're starting your NHS career or looking for a new challenge, this is a role where your kindness, patience, and hard work truly matter.
If you're passionate about caring for others and want to be part of a team that values each contribution, this could be the perfect opportunity for you.
Additional Contact information:
Contact name: R-phine Paet
Contact job title: Ward Manager
Contact email address: [email protected]
Contact telephone number: 0300 422 2230 or 0300 422 2206 or 0300 422 2207
As an HCSW in our unit, you’ll work closely with nurses and the wider team to provide high-quality care to frail, elderly patients. You’ll help with:
Personal care such as washing, dressing, toileting, and feeding
Taking and recording observations like blood pressure, temperature, and pulse
Supporting mobility and encouraging independence
Helping with admissions, discharges, and transfers between areas
Providing reassurance, conversation, and emotional support, especially to those living with dementia or confusion
We’re looking for someone with excellent communication skills, a calm and caring nature, and the ability to work well under pressure. You’ll need to be reliable, flexible, and eager to learn—full training will be provided, including the Care Certificate.
This role is ideal for those who genuinely enjoy working with elderly people and want to contribute to a positive, respectful patient experience.
Our Frailty Assessment Unit is a close-knit, supportive team made up of nurses, healthcare assistants, doctors, therapists, and discharge coordinators. We pride ourselves on our warm, welcoming atmosphere and strong team spirit, where everyone supports one another to deliver the best patient care.
We work hard, but we also look after each other—team wellbeing is a priority. You’ll be supported from your first day with a full induction, mentorship, and opportunities to grow your career, including apprenticeships and internal development programs.
You’ll also benefit from:
Flexible working options
Access to the NHS Pension Scheme
Health and wellbeing services
NHS staff discounts
Join us and be part of a team that values compassion, teamwork, and respect as much as clinical skill.
As a Health Care Support Worker in the Frailty Assessment Unit , you will play an essential role in delivering safe, effective, and person-centred care to elderly patients, many of whom present with complex health and social needs. The unit includes both Same Day Emergency Care (SDEC) and inpatient areas , which operate at a fast pace with high patient turnover.
Your main responsibilities will include:
Delivering personal care including washing, dressing, toileting, and assisting with meals in a way that maintains dignity and respects patient preferences
Supporting patients’ mobility and promoting independence, including the use of appropriate mobility aids
Carrying out clinical observations such as blood pressure, temperature, pulse, respiratory rate, oxygen saturation, and blood glucose (following training and competency)
Assisting with admission, discharge, and transfer of patients within the unit or to other wards, departments, or care settings
Accurately documenting care given and escalating concerns promptly to registered staff
Supporting patients who may have cognitive impairment, dementia, or delirium by providing reassurance, calm communication, and emotional support
Contributing to a clean and safe environment by adhering to infection control policies and maintaining high standards of hygiene
Working collaboratively with all members of the multidisciplinary team to ensure efficient, coordinated care
Engaging in training, supervision, and appraisal processes to support your professional development
Upholding the Trust values and delivering care with compassion, respect, and professionalism
You will be expected to respond to the changing needs of the unit, which may include working across both SDEC and inpatient areas as needed.
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