Search suggestions:

part time
full time
retail
apprenticeship
administrative assistant
warehouse
receptionist
office
warehouse operative
hr
work from home
weekend only
cleaner
London
England
City of London
Wales
Scotland
Manchester
Belfast
Birmingham
Buckinghamshire
Southampton
Glasgow
Cardiff

Client Service Delivery Associate

JPMorganChase
City of Edinburgh, Scotland
Full time
4 weeks ago
JOB DESCRIPTION
Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

Job responsibilities
  • Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
  • Protect both the client and the institution from potential financial and reputational damage.
  • Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
  • Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
  • Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.
Required qualifications, capabilities, and skills
  • Experience or equivalent expertise in a client service role within a financial institution.
  • Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
  • Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
  • Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.
Preferred qualifications, capabilities, and skills
  • Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
  • Drive continuous improvement initiatives for high-quality client experiences.
  • Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
  • Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.
ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Apply
Save
Report job
Other Job Recommendations:

Retail Scan Associate

Circana UK
Winchester, England
£30,389 - £38,480
  • The Retail Scan Associate role provides an important...
  • Being part of our field team provides an opportunity to work...
1 week ago

Multi Drop Delivery Driver

C M Workforce Ltd
Bristol, England
£300 - £900
We will supply van & fuel and mobile phone to keep customers updated with eta's You will be put with another driver will be...
5 days ago

Delivery Driver-Weekly Pay

Morpeth Couriers Ltd
Northumberland, England
£26,118 - £33,071
  • Drive own vehicle to deliver products to customers
  • Scan and load parcels using your mobile phone...
2 weeks ago

Delivery Driver

A C PREMIER FOODS UK LTD
London, England
£12 - £13
  • Pick up and deliver food orders to customers promptly.
  • Ensure food is handled carefully and delivered in good...
5 days ago

Project Delivery Lead

Montu UK
Borough of Wokingham, England
£65,000 - £75,000
  • Monitor and track project progress, resolving issues as...
  • Manage resource allocation and workload distribution...
4 days ago

Parcel Delivery Driver

wjl
Denbighshire, Wales
£525 - £630
  • Full UK driving licence (minimum 3 years held)
  • Provide a clear DBS/CRB certificate
  • Driving: 3 years (preferred)...
2 weeks ago

Associate Director - Client Service and Delivery

WTW
City of London, England
£39,663 - £50,223
  • Lead and deliver the end to end ongoing client service,...
  • Proactively develop appropriate solutions and proposals for...
4 weeks ago

Delivery Driver - Car Parts (FULL TIME)

General Traffic Ltd.
Cheshire East, England
  • Delivering goods between to our garage customers in company...
  • Checking orders for accuracy before delivery...
3 weeks ago

Tesco Colleague - Alvaston Express

Tesco
Derby, England
£24,000 - £28,000
  • Being a colleague in one of our stores means that you will...
  • You will meet great people, learn new things and be part of...
1 day ago

Part time Afternoon Cleaner

Equans
England
Equans is looking for a Part time Afternoon Cleaner to join our team in Wirral Magistrates' Court Chester Street, Birkenhead CH41...
1 day ago