Are you passionate about delivering top-tier customer service and have a keen eye for detail? We're growing, and we’re looking for dedicated team members to join us at 4th Dimension Innovation Ltd in Egham, Surrey.
Why Join Us?
This hybrid role allows you to work on-site two days per week once fully trained. No prior claims experience? No problem! While basic insurance knowledge is helpful, we provide comprehensive training to ensure your success.
Your Role:
As a Claims Handler in our First Notification of Loss (FNOL) team, you’ll play a critical role in guiding customers through the claims process—from first notification to settlement. You’ll ensure claims are processed efficiently, referred to the appropriate teams, and handled with professionalism.
What You'll Do:
Customer Support: Assist customers with empathy and accuracy, ensuring their claims are processed smoothly.
Claims Management: Handle claims from start to finish, within agreed service levels and regulatory guidelines.
Fraud Identification: Recognize fraud indicators and escalate cases accordingly.
Collaboration: Work alongside specialist teams, engineers, and investigators to resolve claims efficiently.
What We’re Looking For:
✅ Exceptional Communication Skills – Ability to simplify complex issues and provide clear solutions.
✅ Detail-Oriented Mindset – Accuracy in documentation and claims handling.
✅ Proactive Team Player – Work independently and collaborate effectively.
✅ Problem-Solving Abilities – Adapt to changing situations and respond strategically.
✅ IT Savvy – Comfortable using digital tools to manage claims effectively.
Why 4th Dimension Innovation Ltd?
We specialize in motorcycle claims handling, offering services in logistics, repair, engineering, and customer support. Join us and be part of a team that supports insurers, brokers, individual owners, and major motorcycle manufacturers.
The Essentials:
Hours: Monday to Friday
Salary: £24,000 to £26,000
Location: Egham, Surrey (Hybrid)
Contract: Full-time
Perks: Competitive benefits, training & development, and a supportive team culture
Ready to be part of a dynamic team in the motorcycle claims industry? Apply today! ️
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