Job Advert
About the role
This role is about being a customer service super star – you’ll deliver impeccable customer service at every opportunity putting our customers at the heart of everything we do. You’ll support the Operations Manager and Operations Coordinator to keep everything in the shop running smoothly and looking fantastic. You’ll work closely with volunteers and trainees supporting and mentoring them to get the most from their placements.
Key Responsibilities
- Support all aspects of the smooth running of store including stock management, store displays, pricing, processing customer sales, arranging delivery and collections, dealing with customer queries and any other related tasks as requested by Operations Manager
- Support Ops Coordinator with store presentation ensuring the store is attractive, well laid out and clean at all times including cleaning stock as it arrives
- Deliver exceptional customer service to every customer and donor by following the organisation’s customer service guidance
- Support and mentor volunteers working on the store floor offering support with tasks they are assigned to and ensuring it is a welcoming and supportive environment. Where appropriate you may also be asked to assign tasks to volunteers and support them with completion.
- Support Operations Manager with any health and safety tasks and checks assigned to you
- Complete cleaning tasks on the store floor, in staff areas and any other areas as identified on the store cleaning plan
- In the absence of an Ops Coordinator complete financial procedures including cashing up till, banking cash and related tasks following the organisation’s processes
- Willingness to take on any additional, related tasks as required by Operations Manager in order to support the running of the store. This may include driving or supporting van and warehouse teams if appropriate.
- Commitment to supporting people in our local community and our organisational values
What we’d like from you:
- Ability to lift and move furniture with the team (we will provide training)
- DBS check (we will arrange this)
- Commitment to our organisational values and mission to support people experiencing poverty
- Proven communication, organisational and administrative skills
- Ability to work on own initiative
- Confidence using IT systems
- Must be available to work every Saturday
In return, we can offer you:
- Sociable working hours between 8.30am and 4.30pm in a friendly and supportive team
- Consistent working pattern, 3 days a week (working Thursday, Friday and Saturday)
- Starting 28 days paid holiday inclusive of bank holidays increasing with length of employment
- All uniform and PPE provided free of charge
- No bank holiday or Sunday working
- Feel good factor of working for an important local charity really making a difference to communities in York..
This is a temporary three month role with potential for extension.
Please see more details about the role in the attached Job Description. We will be interviewing on a rolling basis and may close the role early so would encourage you to apply as soon as you can.
