Change Management Support Adviser

This is a hybrid role between home working and office working. You’ll work in the office at least 1 day per week, usually on a Tuesday. We may ask you to attend the office on additional days where necessary as required for business needs.

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

Diversity and Inclusivity

The GMC has committed to the Disability Confident employer scheme and supports the requirements of the Disability Confident interview scheme. If you have a disability and meet the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

About the role

We have an exciting opportunity for a colleague with highly accomplished communication and interpersonal skills to join our Change and Knowledge Management team (CKM), responsible for implementing system and content changes within the Registration and Revalidation directorate (R&R). Working closely with your Team Co-ordinator (TC) and Business Analysts (BAs) in a larger team of 14, you’ll help to ensure our CKM function performs at its very best, delivering accurate and timely changes to systems, documents and webpages. You’ll provide administrative support to project teams, as well as delivering business-as-usual changes for Operational teams within the directorate.

Your communication style will be clear and concise, producing content in line with our house standards, including branding and tone of voice. You’ll update both internal and external facing content on our website, with customer centricity at the heart of the work you deliver. You’ll support the directorate to plan its work, producing data analysis to demonstrate the size and scope of potential changes to inform prioritisation. You’ll work collaboratively with BAs to deliver large projects and programmes of change, maintaining accurate reporting to monitor progress and highlight potential risks and issues early.

To work in a fast-paced change environment you’ll manage your time and prioritise effectively, meeting all deadlines and service level agreements, as well as delivering work to the required quality. You’ll be working on multiple tasks or projects at once and will need to use the tools and systems provided to track your work and provide regular updates to stakeholders. You’ll have multiple responsibilities when delivering change work, ranging from sending email campaigns to practitioners, to creating and publishing forms on the website.

You champion inclusion and want to work in a team that promotes a culture of inclusion in its day-to-day workings and interactions. You’ll actively participate in team meetings and events to build relationships within the team and support our culture of a collaborative and inclusive approach to our work. You’ll support the team to grow and develop, collaborating with CKM colleagues to deliver team objectives and continuous improvement opportunities. If you thrive in fast-paced, customer centric environment we want to hear from you.