Contract Change Administrator
£25,000 to £26,000 per annum
Hybrid based role within our Customer Contact Centre in Wath upon Dearne, Rotherham, S63 7ER,
Full Time - 37.5 hours per week, Various Shifts
Who We Are
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.
About the Role
The successful candidate will be responsible for creating, owning, managing and administering the ongoing maintenance of the Contact Centre contract documentation, including process maps and Standard Operating Procedures as well as contract request process both internally with the client. You will also embrace the culture of continuous improvement across the contact centre as well as Creation and Validation of an accurate monthly invoice for the Phase 2 delivered services for the client.
Key Responsibilities
Change Coordinating
Attends and leads update meetings with internal and external stakeholders of change requests.
Ensure New change requests undergo impact analysis to support required funding or easements from the customer to deliver change
Managing multiple changes at any given time, delivering change in line with the Contract Strategy
Supports Continuous Improvement initiatives including the Bright Ideas scheme.
Maintains records for governance and auditing purposes
Corporate Responsibility
Ensure compliance with applicable environmental, health, safety, and other regulatory rules and regulations.
Ensure all Health & Safety training and actions are undertaken as applicable to your area of responsibility.
Ensure all G4S policies and standards are always observed, and that mandatory training is up to date.
Liaise and work collaboratively with key stakeholders in the business and other operational departments, as appropriate.
Essential Criteria:
Recognise the importance of confidentiality when supporting strategic or confidential issues.
Good attention to detail
A team player
Experienced IT user. Confident in using Google Drive, Docs, Sheets, Slides and Meet our primary productivity tools.
Proactive and flexible approach.
Problem solver with logical approach.
Desirable Criteria:
Experienced in working in, and with, operational teams in a large Contact Centre
Benefits:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
Free on-site parking.
Free tea and coffee.
Progression, training and development catered to you.
Charity work.
Refer A Friend incentives.
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Charity work- Match-IT and Payroll Giving.
Confidential Counselling Services.
24/7 support specialising in health and medical.
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Please contact our recruitment team at [email protected] to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.
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