The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job Title: Host
Department: Food & Beverage All-day-dining: Gallery
Inspired and supported by: Restaurant General Manager
Salary: £16,90 per hour including service charge
You will be accountable for:
- Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets
- Advising guests through enthusiastically sharing your knowledge about our F&B
- offering
- Delivering on all standards, policies and procedures to create memorable luxury
- guest experiences
- Maintaining a professional, smart and neatly groomed 5-star appearance
- Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details in a welcoming and friendly manner
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offering, promotions, preparation, general hotel knowledge
- and Savoy stories
- Following all health & safety policies when handling food and beverage
- Carrying out administrative duties, including printing menus and managing
- stationary requisitions
Qualifications
What you will need to do this role:
Essential:
- 1-2 years serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems ’in the moment’
- Ability to always remain calm and courteous
- Ability to work well under pressure in a fast paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Excellent knowledge of spoken and written English
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of OpenTable
- Industry related certifications (i.e. WSET)
- Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension
- Accrued holidays
-
Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access
- Local discounts for F&B and retail
