Overview
We are currently recruiting for a Case Officer to join our Carrington Dean team. In this role, we are seeking a highly motivated individual with exceptional attention to detail and strong problem-solving skills.
Duties Include:
- Providing best advice to all clients; checking that the case would be viable to move forward in the process.
- Managing a portfolio of clients ensuring the administration of each case is accurately and timely processed.
- Collecting card payment details.
- Obtain any outstanding documentation and information from the client.
- Corresponding with creditors to obtain balances and account information.
- Issuing DAS offers to creditors.
- Discussing and resolving any objections from creditors to ensure the approval of DAS cases.
- Use of eDEN system in the administration of DAS cases.
- Submitting statutory documentation to the Accountant in Bankruptcy within prescribed deadlines
- Provide support for Trust Deed team as required
- Completing SIP3 calls for both DAS and Trust Deed products
- Any other duties as required
Skills
- A professional telephone manner
- Excellent administrative skills
- High attention to detail
- Excellent negotiation skills
- Ability to prioritise and adhere to strict deadlines
- Conscientious, with a strong customer service work ethic
- Ability to work on your own initiative and within a team
- Insolvency experience is preferred but not essential; as full training will be provided
- Retentions experience is desirable but not essential
- Must have successfully passed your probationary period
Job Type: Full-time
Pay: From £27,300.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
Work Location: In person
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