Customer Success Manager – Break Into Tech
Remote Forever | Full Time | Salary: Competitive + Bonuses
About Us
At Break Into Tech, our mission is simple but powerful:
To unlock life-changing opportunities in the tech industry for people from non-traditional and underrepresented backgrounds.
We believe talent is everywhere — but opportunity is not. That’s why we’ve built the UK’s fastest-growing tech career accelerator, designed to give ambitious people the skills, coaching, and network they need to break into high-paying careers in tech sales.
In just 3 years, we’ve:
- Built a community of 500+ active students changing their career trajectories
- Partnered with 200+ leading tech companies to place our alumni
- Reached 100,000+ followers on social media — 99% of our growth comes organically
- Helped students land roles at top tech firms in just 3–6 months
- Scaled to onboarding 10+ new students every single week
But we’re just getting started. Our vision is to become the #1 career accelerator in Europe, proving that you don’t need a degree, “connections,” or a privileged background to succeed in tech.
Every single student we help doesn’t just land a job — they transform their family’s future, financial freedom, and career trajectory for life.
Now, we’re hiring a Customer Success Manager to be at the heart of this mission — guiding our students, holding them accountable, and helping them achieve the career breakthroughs that change everything.
The Role
As our Customer Success Manager, you’ll be the main point of contact for students in the programme. Think of yourself as an internal recruitment advisor: someone who ensures students stay motivated, accountable, and fully supported until they secure a job.
You’ll own the student journey from onboarding through to job offer, tracking their wins, preparing them for interviews, and helping us showcase their success stories.
This is a fully remote, full-time role, reporting directly to the founders.
What You’ll Do
Student Onboarding & Relationship Management
- Run onboarding calls with every new student
- Explain the programme, key milestones, and set clear expectations
- Act as their dedicated success advisor throughout their journey
Track Progress & Accountability
- Maintain a live tracker of student milestones, payments, and progress
- Ensure students stay engaged, motivated, and on target
- Identify at-risk students and provide extra support
Support Career Success
- Help students prepare for interviews and applications
- Track all wins (interviews, job offers, promotions, salary increases)
- Collaborate with the team to publish inspiring student success stories
1:1 Coaching (Selected Students)
- Conduct regular check-ins with high-potential or at-risk students
- Set weekly career goals and provide interview prep support
- Be the “internal recruiter” who guides them to job placement
Programme Support
- Help improve onboarding materials and student resources
- Provide insights to improve programme delivery
What We’re Looking For
- Experience in customer success, student support, recruitment, or career coaching
- Strong organisational skills and attention to detail
- Excellent communication — both empathetic and direct when needed
- A “people-first” mindset with a passion for seeing others succeed
- Proactive, adaptable, and comfortable working in a fast-paced startup environment
What We Offer
- Competitive base salary + annual bonus
- 100% remote role — work from anywhere in the UK
- A fast-growth startup environment with massive career progression opportunities
- Direct mentorship from the founders
- The chance to make a real difference — helping people transform their lives and land high-paying jobs in tech
Who This Is For
This role is perfect for someone who:
- Wants to be part of a fast-growing startup that’s changing lives every single week
- Gets genuine satisfaction from helping people hit life-changing milestones (like landing their first £50K+ job in tech)
- Is naturally organised, reliable, and detail-oriented — the type of person who keeps projects and people on track
- Is confident leading 1:1 calls, holding students accountable, and celebrating their wins
- Thrives in a startup environment where priorities can shift quickly — and sees that as exciting, not scary
- Believes in our mission of helping people from non-traditional and underrepresented backgrounds break into tech
This is not for someone who:
- Just wants a “comfortable” 9–5 job and nothing more
- Struggles with accountability or following through on commitments
- Prefers to be told exactly what to do rather than taking initiative
- Isn’t comfortable working in a fast-paced, high-impact team where expectations are high
How to Apply
Applications without a cover letter answering these 3 questions will not be reviewed:
- Why you’re excited about working at Break Into Tech
- Your experience in customer success, recruitment, or student support
- An example of how you’ve helped someone achieve a career or learning milestone
Please include the word “Grit” in the first line of your cover letter to show you’ve read this full description.
Job Type: Full-time
Pay: £25,000.00-£29,000.00 per year
Benefits:
- Work from home
Experience:
- career coaching: 1 year (required)
- career advise : 1 year (required)
- HR: 1 year (required)
- recruitment: 1 year (required)
Work Location: Remote
