Call Handler
Blackburn, Lancashire
Flexible Contract
Looking for a role that fits around your life? This flexible opportunity could be just what you’re looking for.
Who We Are
Careium UK is one of Europe’s leading telecare providers, supporting over 250,000 clients across private and public sectors. Our mission is simple: to help people live safer, more independent lives, at home and beyond.
We operate a fully digital telecom system and run a dedicated Out of Hours service, supporting over 50 housing associations and borough councils across the UK. Our Call Handlers are at the heart of this service, providing vital support to vulnerable individuals when they need it most.
About the Role
At Careium UK, purpose meets progress. Every call you take will make a real difference in someone’s life. As part of our Out of Hours team, you’ll be the first point of contact for urgent issues that can’t wait until morning.
We’re looking for flexible Call Handler to join our Blackburn-based team. You’ll support councils and housing associations by following their procedures and responding to a wide range of emergencies, from homelessness and urgent repairs to dangerous structures and more
What You’ll Be Doing
- Handling emergencies: Assess and manage urgent situations with speed and empathy
- Documenting calls: Accurately record all interactions using our systems
- Taking swift action: Respond promptly to customer needs and information
- Providing support: Guide callers through basic troubleshooting steps
What We’re Looking For
- High-volume comfort: Thrives in a busy, fast-paced environment
- Professional and caring: Confident, patient, and empathetic on the phone
- Customer-focused: Experience in customer service is a plus
- Tech-savvy: Comfortable using multiple systems and Microsoft Office
- Flexible and adaptable: Embraces change and new technology
- Multitasker: Can follow procedures while staying curious and detail-oriented
- Experience: Previous work in care, customer service, or call centres is desirable
What We Offer
- Flexible working patterns to suit your lifestyle
- Increasing annual leave with service
- Life Assurance – 2 x your annual salary
- Pension contributions up to 6%
- Free on-site parking
- Learning & development opportunities
Job Types: Permanent, Zero hours contract
Pay: From £12.21 per hour
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Ability to commute/relocate:
- Lancashire BB1 2QE: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Contact Centre or Customer Service: 2 years (preferred)
Work Location: In person
