Business Support Team Leader
Sheffield, South Yorkshire, United Kingdom
Salary: £27,000 plus performance related bonus
Are you an experienced, highly organised, and self-motivated business administrator with a proven track record in a support role? Are you ready to take the next step in your career and lead a small but crucial team?
Reporting directly to the Head of Sales, you'll be instrumental in leading the business support function for our business development and account management teams. You will undertake, organise, and delegate key responsibilities within your team, acting as the main point of escalation for departmental issues. This is a fantastic opportunity for someone who thrives on precision, loves problem-solving, and wants to directly contribute to the continued growth of UniHomes.
You'll also have the opportunity to earn commission from B2C sales during busy periods.
Key responsibilities:
- Team leadership and management: Manage and assign work within your team on a daily basis. Manage and update the Business Support Weekly Planner in line with current tasks and priorities for the team. Ensure all business administration tasks are carried out efficiently and effectively and deliver training where required. Conduct regular 1-2-1s with the business support team , track key business support metrics and report to the Head of Sales
- Process improvement and documentation: Analyse, improve and implement new or revised processes. Build training documents for new processes when required. Monitor and ensure all processing of advertising agreements and utility orders are completed efficiently.
- Data and document management: Maintain high standards of account data in our CRM. Manage the production of contracts and ensure accuracy. Manage and maintain internal Sales documentation, ensuring complete accuracy.
- Client support and liaison: Collaborate with the business development and account management teams to keep informed of clients' administrative needs and ensure they are met.
- Problem solving and escalation: Be the main point for escalation, and demonstrate experience of effective complaints handling and support with customer escalations.
Skills and experience:
- Minimum of 3 years' experience in a business administration or support role.
- Demonstrable leadership capabilities or experience.
- Excellent communication skills, both oral and written, with all members of the public.
- Able to demonstrate experience of effective complaints handling and supporting with customer escalations.
- Excellent relationship-building skills.
- Exceptional customer service, with a professional and courteous manner at all times with staff and clients.
- Excellent attention to detail, proof reading and numerical skills.
- Excellent problem-solving skills.
- Excellent prioritisation and time management skills.
- Microsoft Office proficient.
- Previous CRM - Salesforce - experience preferred but not essential (training will be given).
- Highly organised with a methodical approach to tasks.
- Self-motivated, proactive, and able to work both independently and as part of a collaborative team.
About us:
UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).
Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in over 60 university cities and towns across the UK, and we have huge ambitions for 2025.
Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.
We are a team driven and united by our core values:
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
What do you get when you work here?
With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.
Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.
At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.
We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
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