Job Description
Job Title:
Business Support Officer - Operations
Reports to:
Conservation and Maintenance Manager
Directorate:
Operations
Position Type:
Full Time
Role Summary
The Business Support Officer - Operations will work as part of the Operations Directorate.
The Operations Directorate is responsible for Housing Management, Maintenance and the
operational delivery of Heritage Conservation, Landscape and Public Space Management,
Estate Management, Resident and Community Engagement, Customer Service at
reception, Cleaning and Security issues.
The Business Support Officer - Operations will maintain relevant administrative systems
and be responsible for creating and monitoring reports efficiently and effectively to support
PSVT’s delivery of conservation and maintenance programmes.
The Business Support Officer – Operations will provide administrative support to the
Housing Officer for the viewing and letting of properties to ensure KPI deadlines are met,
The Business Support Officer – Operations will respond to all internal and external
communications in a sensitive and diplomatic manner. They will use their discretion in
providing up to date, constant and accurate advice, guidance and information to ensure
standards are maintained and business needs are met.
Key Accountabilities
1. Communicate effectively with tenants, contractors and the Conservation and
Maintenance Manager on day-to-day repairs, processing works orders and
organising access to properties. Support the Housing Officer with tenancy related
matters.
2. Coordinate out of hours repairs that have been raised on the online Portal, raising
works orders when required.
3. Organise safety checks on empty properties, in line with PSVT procedures.
4. Carry out garage inspections and arrange repairs when required.
5. Maintain and update a resident enquiry call log on behalf of the Conservation and
Maintenance Manager, ensuring clear communication each time a new enquiry is
received.
6. Prepare information packs and letters for property owners in breach of planning
law or the restrictive covenant, with guidance from the Conservation and
Maintenance Manager. The role will also be responsible for keeping a log of
activity regarding enforcement issues.
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7. Create standard resident enquiry packs once service users have accessed the
conservation advisory service.
8. Generate tender documentation in line with PSVT procurement procedures,
including specifications provided by the Conservation and Maintenance Manager.
9. Maintain accurate records for each PSVT property which has received landlord
consent for accessibility adaptations, including photographs following successful
installation.
10. Provide quotation letters for higher value work, keeping an electronic record of all
correspondence.
11. Organise and monitor the programme of gas servicing, electrical inspections, lift
maintenance, fire alarms, and equipment.
12. Arrange 6 monthly fire drills and carry out monthly fire inspections to residential
communal areas to ensure health and safety compliance.
13. Contact prospective tenants and carry out viewings for residential and commercial
properties
14. To review tenancy waiting lists and ensure there is a pool of current prospective
tenants with correct contact details and information.
15. Answer general queries relating to renting properties, waiting list times and
relevant information regarding renting a property with Port Sunlight Village Trust
16. Ensure all information shared with the general public such as the Resident Website
is updated as required and in line with GDPR regulations.
17. Provide admin support for the Operations Directorate when required.
18. Carry out duties in a manner that reflects Port Sunlight Village Trust values at all
times.
19. Undertake any further duties determined as reasonable and necessary in the
fulfilment of the role.
Person Specification
Essential
- Holding qualifications in Business Administration or 2 year’s proven experience in similar role
- Proficient in Microsoft Excel, Word, Outlook and Access software and the ability to learn bespoke packages used by PSVT
- Excellent organisational, administrative and office management skills, with strong attention to detail
- Experience and passion for providing excellent customer service
- Able to demonstrate strong written, verbal and face to face communication skills and be comfortable in dealing with a wide range of people.
Desirable
- Experience of working in a similar sector
- Knowledge of Historical Conservation & Maintenance
- Knowledge of private sector property lettings
Port Sunlight Village Trust Competencies
All PSVT staff must meet the following Core Competencies:
Customer Focus - Through provision of excellent customer service, ensures the Customer is at the heart of everything we do.
Team Work- Works collaboratively across the organisation to achieve the Trust’s goals and objectives.
Making things happen Has a ‘can – do’ attitude to the role and identifies solutions to maximise performance in a timely manner.
Role Model – Represents the Trust at all times, and acts in manner that is professional, courteous and helpful.
All staff are expected to adhere to PSVT’s values:
- Respectful
- Collaborative
- Progressive
- Genuine
Standard Checks ( as applicable to role )
Right to Work in UK
Yes
DBS (Standard CRB Check)
Yes
Qualification
Yes
Employment History / References
Yes
To apply, please send your CV and supporting statementof no more than 500 words using the form located on our website at https://portsunlightvillage.com/job-opportunities/ to [email protected] by 10.00am on Friday 29 August.
Applications received via Indeed will not be accepted.
Job Type: Full-time, Permanent
Pay: £25,600.00-£26,600.00 per year
Schedule: Monday to Friday
Application deadline: 29/08/2025
Job Types: Full-time, Permanent
Pay: £25,600.00-£26,600.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- Sick pay
- Store discount
Ability to commute/relocate:
- Port Sunlight CH62 5DX: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- similar: 2 years (preferred)
Language:
- English (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Application deadline: 29/08/2025
