Business Administrator

Job Title

Job Description Summary

Job Description

This is a key leadership role within the Property Management team, responsible for the day-to-day management of both staff and a significant residential portfolio. The successful candidate will oversee all aspects of leasing and tenant engagement, ensure operational excellence across properties, and act as the central point of contact for external partners, clients, and stakeholders.

Essential Functions and Responsibilities:

• Oversee and manage the leasing process, ensuring high occupancy rates and minimal void periods.
• Handle all aspects of tenant relations, including viewings, client open houses/events, collecting personal details, processing applications, and executing lease agreements.
• Maintain accurate leasing records and resident information.
• Develop and implement marketing strategies to attract quality residents and enhance brand presence.
• Conduct market research to stay informed on rental trends, determine market rents for prime residential property, and inform pricing strategies.
• Prepare marketing and advertising materials for properties available to let.
• Accompany prospective tenants on property viewings.
• Ensure properties are presented to a high standard and ready for occupation/viewings.
• Collaborate with internal teams on the curation of events and amenities within PRS schemes.
• Support marketing teams in preparing and launching new PRS schemes.
• Ensure compliance with all relevant tenancy legislation and regulation.
• Provide excellent customer service to clients and prospective residents.
• Manage correspondence, address enquiries promptly, and maintain clear, accurate documentation.
• Utilise relevant systems (e.g. Yardi RentCafe, BuildingLink, Meridian) to maintain records and generate reports.
• Attend corporate client meetings to present lettings strategies and performance updates.
• Use social media and digital platforms to promote available properties and elevate the resident living experience.

Key Competencies:

Strong verbal and written communication Customer-focused approach Problem-solving and analytical thinking Leadership and team management Teamwork and collaboration Effective time management Financial awareness and acumen

Education and Qualifications:

• Bachelor’s degree in Business Administration or related field preferred
• Relevant professional qualifications (e.g. CPM, RPA, or CSM) desirable
• Possession of a valid real estate licence preferred

Experience:

• Minimum of 3 years’ experience in property management or a related real estate role
• Experience in managing staff, external vendors, and professional teams
• Skilled in analysing and negotiating lease and contract terms
• Proficient with Microsoft Office Suite and property management software

Work Environment:

This role is based in a professional office environment and may involve visiting sites across regional offices. Regular use of standard office equipment is required, including computers, phones, printers, and filing systems.

Physical Demands:

While performing the duties of this role, the employee will regularly need to:

• Communicate effectively in person and via digital channels
• Operate a computer and standard office equipment
• Move throughout the office and property locations
• Remain in a stationary position for extended periods