Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.
Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.
As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.
Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.
Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.
Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.
Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and well-being of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
What's in it for you?
- Working in an innovative outpatient booking team
- Learn core administrative and booking team skills
- Learn digital skills and the opportunity to use new technology
- Look after the population of Essex
- Work with a fun team who focus on team wellbeing and support for your development
- Opportunity to shape the future MSE Outpatient experience and service
- Hybrid working while keeping connected to your team
- Is passionate about patient experience
- Enjoys interacting with patients
- Confident at reading and responding to emails and has basic IT skills
- Is accurate and methodical when following set processes
- Has good organisational skills
- Good stakeholder management
- Enjoys working as a team working and collaboration
- Confident with holding phone conversations with members of the public
- Strong customer service skills
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