Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Harvey Nichols, Knighstbridge might be of interest to you. As full time La Prairie Beauty Consultant working 5 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.
Main Accountabilities
- Make smart business decisions based on brand and business ambition
- Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
- Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
- Ensure retail excellence is always performed, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
- Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
- Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
- Engage clients and maintain relationships using La Prairie’s clienteling tools and systems
- Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
- Ensure exceptional service through encouraging the application of products either on counter or within the cabin
Qualifications:
- NVQ level 3 in Beauty Therapy essential
- Experience of providing high quality skincare treatments to clients (only include of therapy trajed is essential)
- Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients
- Strong retail experience
- Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
- Strong business acumen to drive sales and go beyond business objectives
- Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
- Ability to build relationships throughout the store to find new opportunities
- Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
In return, La Prairie offers
- A good salary with a new competitive commission scheme
- 33 holiday days (including bank holidays) pro-rated based on working days
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- Gratis of new launches
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
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