Overview
We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences to every customer. We are looking for a committed and enthusiastic individual to join our team. You’ll be a reliable, hardworking, and enthusiastic team player, passionate about coffee and dedicated to providing exceptional customer service in a vibrant coffee-stop setting. This is an hourly paid role, with shifts that may include early mornings (e.g., 2 am) or late finishes (e.g., 11.30 pm), but no split or double shifts are required.
The Role
In this role, you’ll ensure that every customer enjoys a consistently high level of service, adhering to our company policies and procedures. You’ll deliver an outstanding coffee-stop experience, working effectively with the back-of-house team to provide first-class service with particular attention to hospitality and the promotion of sales.
Requirements
We are seeking candidates with the following skills and experience:
Qualifications:
Trained barista.
Relevant Experience:
Significant previous barista experience is essential.
Familiarity with health and safety/food standard requirements.
Experience in an airport-based hospitality setting is preferred but not essential.
Proven ability to generate sales in a hospitality setting.
Knowledge, Skills, and Abilities:
Strong communication skills.
Ability to follow processes and maintain high levels of service delivery under pressure.
Ability to build strong relationships with colleagues.
Demonstrable knowledge of food and beverages.
Well-developed customer service skills.
Ability to effectively handle customer complaints.
Personal Qualities:
Strong commitment to customer service.
Calm under pressure.
Passionate about coffee.
Outgoing and engaging.
Strong team player.
Resilient.
Please Note:
All successful candidates will be required to:
Provide proof of their right to work in the UK.
Hold an Airport Security ID Pass, which we will assist you in obtaining. The application process includes the production of a valid passport, a criminal record check, and five years of personal and employment references.
If you have the skills and enthusiasm we’re looking for and would like to be part of our exciting new venture, we’d love to hear from you!
Salary & Benefits
Tronc (tips and gratuities distribution system) via an elected troncmaster.
Cash gratuities, at customer discretion.
NEST pension.
Free meals while on duty at the site, from the 'Staff Duty Meal' options.
Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
Access to our Employee Assistance Programme for health and well-being support from day one.
28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
Staff referral bonus scheme.
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.
We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
